788JL Privacy Policy

1. Introduction

This Privacy Policy explains how 788JL collects, uses, stores, and protects personal information provided by users of the 788JL website and mobile application. It applies to all players, registered account holders, and visitors based in the Philippines.

By accessing or using 788JL, you agree to the practices described in this policy. If you do not agree, please stop using the platform. For questions about your data or how we handle it, reach out to our support team — details are in Section 11.

This policy should be read alongside our Terms and Conditions. Together, they form the full agreement governing your use of 788JL.

2. Data We Collect

788JL collects personal information in several ways, including directly from you and automatically through your use of the platform.

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive personal data — such as racial or ethnic origin, health data, or political opinions — unless you voluntarily provide it in a support context.

3. How We Use Your Data

788JL uses your personal information for the following purposes:

• Account management: To create, verify, and maintain your player account.
• Transaction processing: To handle deposits and withdrawals in Philippine Peso (PHP) via your registered payment method.
• Identity verification: To comply with KYC requirements and confirm your eligibility to use the platform (21+ only).
• Security and fraud prevention: To detect and respond to suspicious activity, protect player accounts, and prevent unauthorised access.
• Platform improvements: To analyse usage patterns and improve game performance, navigation, and the overall player experience.
• Customer support: To respond to your enquiries, resolve account issues, and assist with transactions.
• Responsible gaming: To monitor gaming behaviour and, where necessary, apply limits or restrictions in line with our Responsible Gaming policy.
• Marketing communications: To send you relevant promotions and platform updates — only where you have not opted out.

4. Sharing Your Data

788JL does not sell, rent, or share your personal information with third parties for marketing purposes. We may share your data only in the following circumstances:

• Payment processors: Your financial details are shared with Philippine payment providers (e.g., local banks, GCash, Maya) solely to process your transactions.
• Fraud and security partners: We may share information with third-party fraud detection and cybersecurity providers to protect the platform and its users.
• Technology providers: Service providers who help us operate the platform — such as hosting, analytics, and customer support tools — may have limited access to your data under strict confidentiality agreements.
• Legal and regulatory obligations: If required by Philippine law, a court order, or a lawful request from a regulatory authority, we may disclose your data as legally required.
• Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity, subject to the same privacy protections.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond what is specified.

5. Cookies

788JL uses cookies and similar tracking technologies to improve platform functionality and your experience. Cookies are small text files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as login sessions and security. These cannot be disabled.
• Performance cookies: Help us understand how players navigate the platform so we can improve page speed and usability.
• Functional cookies: Remember your preferences, such as language and display settings.
• Analytics cookies: Collect anonymised data about usage patterns to help us develop the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features of the platform, but will not prevent you from accessing core functions such as login, deposits, or gameplay.

6. Data Security

Keeping your data secure is a top priority at 788JL. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

• All data transmitted between your device and 788JL is encrypted using SSL (Secure Socket Layer) technology.
• Access to personal data within our organisation is restricted to authorised personnel only, based on a need-to-know basis.
• OTP-based login and two-step verification are available to protect your account from unauthorised access.
• We conduct regular security reviews and maintain up-to-date systems to address emerging threats.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 788JL account and to never share your login credentials with anyone.

7. Data Retention

788JL retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and for legitimate business purposes such as resolving disputes, auditing, and fraud prevention.

Specific retention periods depend on the type of data and the purpose for which it was collected:

• Account and identity information is retained for the duration of your active account and for a period after closure in line with legal requirements.
• Transaction records are kept to support financial auditing, dispute resolution, and regulatory compliance.
• Customer support records are retained for a reasonable period to maintain service quality and resolve any follow-up issues.

When your data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you.

8. Your Rights

As a 788JL player based in the Philippines, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: If any of your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data may need to be retained for legal or audit purposes.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to object: You can object to the use of your data for direct marketing purposes at any time.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team. We will respond to verified requests within a reasonable timeframe. Identity verification may be required before we can action a data request.

9. Minors

788JL is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Registration requires age verification, and any account found to belong to a minor will be suspended immediately.

If you believe a minor has created an account on 788JL using false information, please contact our support team so we can investigate and take appropriate action, including removing the account and any associated data.

10. Policy Changes

788JL may update this Privacy Policy from time to time to reflect changes in the way we operate, new legal requirements, or feedback from users. When we make significant changes, we will update the "Last updated" date at the top of this page.

We recommend checking this page periodically. Continued use of 788JL after a policy update means you accept the revised terms. If changes affect how we use your data in a material way, we will make reasonable efforts to notify registered players through the platform.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our support team through the platform's live chat or by email.

Our support team is available 24 hours a day, 7 days a week, and will respond to privacy-related requests as quickly as possible.

You can also visit our FAQ page for answers to common account and data questions.